We’ve gathered the most essential information. Will my travel insurance cover changes to my travel plans? Request a refund . - A negative corona PCR test result. Requesting a voucher or cash refund. We’re offering several refund possibilities. If your child is making their first trip by themselves or you’re travelling with your furry friend, you’ll most likely find your answer here. You’ll receive e-mails to let you know what the status of your request is. Until further notice, you’re required to wear a face mask from the first boarding call until you have gone through the arrival gate at your destination to prevent the further spread of the virus. Please contact your travel insurance company directly for more information. The test has to be taken within 72 hours before departure. En raison du volume considérable de demandes, cela peut prendre jusqu'à 90 jours pour traiter votre demande et vérifier votre éligibilité. Please contact them directly to request information on refund options. Lowest available return fares, incl. Compare and book all KLM flights, view great last minute offers, choose your favourite seat, ... you can request a travel voucher or a cash refund. Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled? Will I also receive a voucher for purchased extra options? We’re here to guide you through your journey so you can travel with confidence. Will my travel insurance cover changes to my travel plans? For detailed information and conditions, please review the refund policies on the latest flight information page. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport. Destinations. If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. My flight has been cancelled, what are my options. Need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Contact the KLM Customer Contact Centre for more information. The cancellation of flights due to the coronavirus is considered an extraordinary circumstance, which exempts airlines from paying compensation. What now. Make sure to bring enough masks with you to last the entire journey. Simply enter your voucher number during payment. I want to request a travel voucher, how does this work? Please note that if you already received a voucher, it will not be valid anymore. Face coverings are required during boarding and on board of our flights. However, we’re trying to complete your request within 7 days. You can use your travel voucher as a payment method to purchase a new ticket or extra option at a later time, without having to pay a booking fee. Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. Please note that if you already received a voucher, it will not be valid anymore. Our partner Allianz Travel has expanded its insurance coverage regarding epidemics & pandemics. If you cancelled the flight yourself, with a planned departure up and until 31 March 2021, and you received a travel voucher, you can also request a cash refund. You’ll receive e-mails to let you know what the status of your request is. Check them here. Une fois votre demande traitée, nous vous en informerons par e-mail. I’m making extra costs because I am unable to fly, will KLM compensate this? You can request a refundable travel voucher via the link below. You can use multiple vouchers. If your request has been processed, your voucher details will also be shown in your profile. KLM have cancelled and offered a voucher. in the original packaging or in a clean plastic bag). You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. First things first: we recommend you to review the refund conditions so you know what your options are. First things first: we recommend you to review the refund conditions so you know what your options are. I already received a travel voucher but want a cash refund instead. We’re offering several rebook and cancellation possibilities, so we recommend you to first review the rebook and refund policies. However, the waiting times at the KLM Customer Contact Centre are very high, thus we ask you to wait with contacting is unless the situation is urgent. We’re gradually resuming our flights. First things first: we recommend you to review the refund conditions so you know what your options are. Will my travel insurance cover changes to my travel plans? Did you book your ticket via a travel agent? First things first: we recommend you to review the refund conditions so you know what your options are. Do you need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Check-in. Rebook & refund. You can use multiple vouchers. Unfortunately, you are not entitled to compensation based on the EU Regulation 261/2004. Yes. Thanks for your understanding. Dreaming of your next holiday, but worried about having to cancel your trip? Where can I find the status of my travel voucher request? KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. We strongly advise you to wear a mask at the rest of the airport as well. You can use multiple vouchers. Unfortunately, you are not entitled to compensation based on the EU Regulation 261/2004. If you’ve purchased your ticket via one of our partner airlines, we strongly advise you to contact the concerning airline for detailed information about the rebook possibilities. No worries, if your flight was cancelled by the airline you can request a cash refund even if you already received a travel voucher. Please contact them directly to request information on refund options. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual. Check the most asked questions about this topic. For the cover details, please refer to the policy terms & conditions. You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. Do you need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? COUPON (2 days ago) Check the status of your voucher with the Online Payment Status Tool. You will need to show the original paper copy of both documents during check-in, boarding and also on board. You can download the certificate here, print it and ask your physician to sign and stamp it. Since the outbreak of the coronavirus (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. My flight with KLM was cancelled. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual. Check Voucher Status - DFAS Home. Please contact them directly to rebook your flight or request information on refund options. However, we’re trying to complete your request within 7 days. Please contact your travel insurance company directly for more information. At some destinations, the local authorities have different requirements for face masks. Check the most asked questions about this topic. Sign up here to receive personalised offers and travel inspiration right in your inbox. However, we’re trying to complete your request within 60 days. Contact the KLM Customer Contact Centre for more information. Make sure to also check your spam folder. Si vous n'avez pas reçu de nouvelles de notre part après 90 jours, veuillez … We will look at each compensation request individually. The countries that allow air travel are constantly changing. This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. Do you need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? It’s included in the e-mail you received and can also be found in your profile. I said that they are basically making me wait 12 months for a cash refund and they replied “yes that’s correct”. Flight Status. Le statut de votre demande de remboursement. If you’ve booked your ticket via KLM, you can change your flight via My Trip. Multiple variables are at play, such as who cancelled the flight. If you are medically exempted from wearing a face mask, please report this to one of our KLM agents at the airport. You’re not allowed to slide your mask under your chin or put it on your head. Refunds and travel vouchers. First things first: we recommend you to review the refund conditions so you know what your options are. The ticket or paid options issued in exchange for the travel voucher must match the first and last name of the voucher holder. Unfortunately, we’re unable to help you. If you are flying with KLM, you will receive an informative e-mail in the week before departure with the details about the measures at your destination. For detailed information and conditions, please review the refund policies on the latest flight information page. Contact the KLM Customer Contact Centre for more information. That way, you know exactly what your options are. DFAS processes vouchers for civilian employees of the following agencies: - Defense Department Agencies - Navy Revolving and General Funds - Army and the Army Material Command - Marine Corps. The cancellation of flights due to the coronavirus is considered an extraordinary circumstance, which exempts airlines from paying compensation. Instead of issuing me with a full refund to my credit card, they want to give me a voucher for the same amount to use within a year. This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. Toutefois, nous nous efforçons de traiter votre demande dans les 60 jours. Where can I find the status of my travel voucher request? It’s also possible that the airline has to cancel your trip. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask everywhere. Wash your hands with water and soap or use disinfectant hand gel immediately. Refunds and travel vouchers. Need help? I'm assuming due to lack of passengers, due to coronavirus. We’ll try our best to process your request as soon as possible. Thanks for your understanding. You can request a refundable travel voucher via the link below. You’ll receive e-mails to let you know what the status of your request is. Read more about the refund policy for KLM Package Deals. I want to request a travel voucher, how does this work? Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. Your voucher number consists of 13 numbers and starts with 074. It may take up to 14 days for us to process your request. If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre. We’ll try our best to process your request as soon as possible. Make sure to also check your spam folder. I’ve no intention of flying in 12 months and they told me if I don’t use it with in the 12 months I can claim a refund then. It can be used to purchase a ticket or extra options from the Air France and KLM websites or ticket offices, for a flight with Air France, KLM, Delta Air Lines, or Virgin Atlantic. If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. We’ll try our best to process your request as soon as possible. We will look at each compensation request individually. Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled? However, the waiting times at the KLM Customer Contact Centre are very high, thus we ask you to wait with contacting is unless the situation is urgent. The vouchers will have the same value as the extra options that you purchased and can be used to buy flight tickets or extra options. The vouchers will have the same value as the extra options that you purchased and can be used to buy flight tickets or extra options. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. Will I also receive a voucher for purchased extra options? If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre. Contact us. Do I have to wear a face mask during my trip? Sorry to hear that. Check the latest updates about our travel routes and flights operated by partner airlines. We’re monitoring the situation closely. Home. Read more about our rebook and refund policies. Please contact them directly to request information on refund options. For detailed information and conditions, please review the refund policies. Our travel guide . Requesting a voucher or cash refund. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre. What now. Did you book your ticket via a travel agent? You can temporarily remove your mask while eating or drinking. If your request has been processed, your voucher details will also be shown in your profile. What impact does the pandemic have on your membership level, and what happens with booked reward tickets? We’ve answered the most asked questions about using travel vouchers. If you cancelled the flight yourself, with a planned departure up and until 31 March 2021, and you received a travel voucher, you can also request a cash refund. However, we’re trying to complete your request within 7 days. Multiple variables are at play, such as who cancelled the flight. If your request has been processed, your voucher details will also be shown in your profile. Check which destinations we currently fly to. When you request a travel voucher or cash refund, we’ll help you as soon as possible. Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled? We’ll try our best to process your request as soon as possible. Check the status of a flight operated by KLM or a partner airline. We’ll try our best to process your request within 7 days, but it may take us up to 14 days. Make sure to bring your own face mask. Check the most asked questions about this topic. Contrast on. Flight status . If you can’t find the answer to your question, feel free to contact us. Do you need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Our partner Allianz Travel has expanded its insurance coverage regarding epidemics & pandemics. I’m making extra costs because I am unable to fly, will KLM compensate this? We are doing what we can to help you as quickly as possible, but waiting times are longer than usual. We’ll try our best to process your request within 7 days, but it may take us up to 14 days. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. KLM for business. No worries, if your flight was cancelled by the airline you can request a cash refund even if you already received a travel voucher. At some destinations, wearing masks is required in public areas, including the airport. We’ll try our best to process your request within 7 days, but it may take us up to 14 days. I already received a travel voucher but want a cash refund instead. If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. Please note that if you already received a voucher, it will not be valid anymore. You can request a voucher if the airline cancelled your flight, or if you bought a ticket with a departure date before or on 31 March 2021, and you decided to postpone your trip. Last updated: Wednesday 11 November 2020, 15:00 / 3:00 PM (Amsterdam time). When removing the face coverage, make sure to follow the above-mentioned instructions. Use the loops or ties to remove your mask again and do not touch the mask itself. Check the most asked questions about this topic. You can request a refundable travel voucher via the link below. It may take up to 14 days for us to process your request. I already received a travel voucher but want a cash refund instead. I want to request a travel voucher, how does this work? Make sure to also do this before eating, drinking and after making use of the toilet. Bookings via a travel agent Please contact them directly to rebook your flight or request information on refund options. Unfortunately, we’re unable to help you. If you can’t wear a face mask because of medical reasons you need to have, from 21 September 2020 on: I want to rebook or cancel my flight, what do I need to do? Please contact your travel insurance company directly for more information. For detailed information and conditions, please review the refund policies. Unfortunately, you are not entitled to compensation based on the EU Regulation 261/2004. Flying Blue. If you cancelled the flight yourself, with a planned departure up and until 31 March 2021, and you received a travel voucher, you can also request a cash refund. If you need to change or cancel your travel plans because of the coronavirus, you have multiple options. You must wear a new face mask every 3 hours. Did you book your ticket via a travel agent? Request a voucher or refund Log in. First things first: we recommend you to review the refund conditions so you know what your options are. Preparing for your trip is more important than ever. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre. Keep this period as short as possible. We’ll try our best to process your request … However, the waiting times at the KLM Customer Contact Centre are very high, thus we ask you to wait with contacting is unless the situation is urgent. You can request a voucher if the airline cancelled your flight, or if you bought a ticket with a departure date before or on 31 March 2021, and you decided to postpone your trip. When you request a travel voucher or cash refund, we’ll help you as soon as possible. When you request a travel voucher or cash refund, we’ll help you as soon as possible. For the cover details, please refer to the policy terms & conditions. Multiple variables are at play, such as who cancelled the flight. Have you received a travel voucher, but don’t know how to use it yet? - A signed and stamped medical certificate from your physician. Please contact them directly to request information on refund options. Yes. Here, you'll find up-to-date answers to the most asked questions. You will not have to pay a booking fee. The cancellation of flights due to the coronavirus is considered an extraordinary circumstance, which exempts airlines from paying compensation. Our partner Allianz Travel has expanded its insurance coverage regarding epidemics & pandemics. Requesting a voucher or cash refund. You can request a voucher if the airline cancelled your flight, or if you bought a ticket with a departure date before or on 31 March 2021, and you decided to postpone your trip. Store it in a clean space (e.g. If your trip is longer than 72 hours, you’ll need to undergo another PCR test at your destination. Spain - EN . The vouchers will have the same value as the extra options that you purchased and can be used to buy flight tickets or extra options. Check the status of a flight operated by KLM or a partner airline. Book your KLM flight now and change your booking at no extra cost. No worries, if your flight was cancelled by the airline you can request a cash refund even if you already received a travel voucher. Unfortunately, we’re unable to help you. Did you book your ticket via a travel agent? If you booked via KLM, you can rebook your flight via My Trip or request a cash refund or a travel voucher. I’m making extra costs because I am unable to fly, will KLM compensate this? Depending on if your flight was cancelled, you can request a travel voucher or a cash refund. The status of your refund request. It may take up to 14 days for us to process your request. Yes. We will look at each compensation request individually. If the face mask gets moist or dirty, you need to change to a new one. Check the latest updates. When you request a travel voucher or cash refund, we’ll help you as soon as possible. Without face covering, we cannot allow you to board. If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre. Unfortunately, we’re unable to help you. Skip to main content Contrast on Spain - EN . When you request a travel voucher or cash refund, we’ll help you as soon as possible. If you can’t provide both documents, we cannot allow you to board. We might’ve answered your question here. Did you book your ticket via a travel agent? Unfortunately, we’re unable to help you. For detailed information and conditions, please review the refund policies on the latest flight information page. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre. For the cover details, please refer to the policy terms & conditions. If your return flight takes places within 72 hours after the test, 1 test is enough. A different policy is in place for KLM Package Deals. For detailed information and conditions, please review the refund policies on the latest flight information page. My Trip. Multiple variables are at play, such as who cancelled the flight. If your request has been processed, your voucher details will also be shown in your profile. When putting on your mask, make sure to cover your nose, mouth and chin. Check the most asked questions about this topic. Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. Where can I find the status of my travel voucher request? Make sure to also check your spam folder. Once we processed it, we’ll inform you again via e-mail. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. Thanks for your understanding. We’ll try our best to process your request as soon as possible. Did you book your ticket via a travel agent? We’ll try our best to process your request as soon as possible. Unfortunately, we’re unable to help you. This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. What now. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. Will I also receive a voucher for purchased extra options? For detailed information and conditions, please review the refund policies. We’ll try our best to process your request as soon as possible. Multiple variables are at play, such as who cancelled the flight. taxes and surcharges, from Madrid, Barcelona or Bilbao (credit card surcharge may apply). If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. A suitable face mask should fit snugly against the side of your face and cover the nose, mouth and chin and should consist of at least 2 layers of tightly woven fabric, such as cotton or linen. Passengers up to 10 years old don’t have to wear a face mask. You can request the voucher until September 30, 2020, even if your original travel date has passed. Your voucher has the same value as your original ticket (booking fees and credit card surcharges excluded).
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