If you cancelled the flight yourself, with a planned departure up and until 31 March 2021, and you received a travel voucher, you can also request a cash refund. We’ll try our best to process your request as soon as possible. Refunds and travel vouchers. Once you request a refund with KLM, you won’t get an answer from them quickly. The insurance provides medical assistance and the refund of medical expenses and costs incurred from quarantine measures, such as accommodation costs. *KLM specified that you can only get a cash refund if the airline canceled the flight, but it gives you plenty of other reasons for a refund in the request form, so you may as well give it a try. Currently selected country: United Kingdom, Currently selected language: English, Read more about redeeming your EMD voucher, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. To boost customer confidence even further, Air France, in partnership with Allianz Travel, has extended its travel insurance to cover coronavirus. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. We understand their predicament and are therefore offering customers this flexible measure, which is also valid for all customers who already have a KLM ticket or travel voucher. What You Need To Know About the KLM Refund Policy, When you want to take matters into your own hands, the first thing you need to know is if you qualify for a KLM refund according to their. EMD vouchers: refundable and non-refundable If you requested compensation on KLM.com, or if your trip did not go as planned, you may have received compensation in the form of an EMD voucher. Will I also receive a voucher for purchased extra options? If they don’t contact you for 90 days, you should contact KLM customer support. You may know it as part of the Air France-KLM group. You can claim a refund for extra option costs, like better seats, extra luggage, or an upgrade to Business Class. Select country and language. Who knows, you might just find some hidden money! Read more about redeeming your EMD voucher>. The Finance Minister of the Netherlands made a gloomy statement on Sunday, saying that the airline group would need to cut costs. We are catching up quickly. We will solve this issue within 24 hours. These are the ways you can contact KLM: Once you request a refund with KLM, you won’t get an answer from them quickly. You may just want to have your money back, though. This is an electronic voucher which you receive via e-mail. If the airline cancelled your flight on or after 15 May 2020, you can request a refund in the form of a voucher or cash. Find out in which cases you can request a travel voucher or cash refund and how to do so. You are entitled to your money back only if the airline canceled the flight. KLM’s website can be a bit confusing when it comes to finding a refund request form. When booking a KLM, Delta Air Lines or Air France flight or to buy extra options for KLM flights (such as an extra comfortable seat) – if your EMD voucher states ‘non-refundable’. Photo: Getty Images Air France and KLM attempt to boost customer confidence. For money on your bank account – if your EMD voucher states ‘refundable’. Some modules are disabled because cookies are declined. In separate announcements, Air France and KLM have revealed that passengers can request a fully refundable voucher if their travel plans change. Travelers will now be covered if they fall ill or need to quarantine because of COVID-19. First things first: we recommend you to review the refund conditions so you know what your options are. However, we’re trying to complete your request within 7 days. We will look at each compensation request individually. Check the most asked questions about this topic. I already received a travel voucher but want a cash refund instead. For detailed information and conditions, please review the refund policies on the latest flight information page. Will my travel insurance cover changes to my travel plans? KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. You’ll receive e-mails to let you know what the status of your request is. Requesting a voucher or cash refund. KLM will remain constantly alert and responsive to changing circumstances, often prompted by changing measures implemented by authorities in the countries we serve. Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. Luckily, DoNotPay can swoop in to save you the trouble of applying for a refund on your own. Welcome to Refunds Processing System Please start by selecting your language. It may take up to 14 days for us to process your request. Stay informed: Sign up for our daily aviation news digest. For detailed information and conditions, please review the refund policies. The scheme, which comes into immediate effect, applies to all flights booked until March 31, 2021, and enables customers to book flights with confidence. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Please note that if you already received a voucher, it will not be valid anymore. Click the button above to get started. Language Selection If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. Follow these easy steps to disable AdBlock, Follow these easy steps to disable AdBlock Plus, Follow these easy steps to disable uBlock Origin, Follow these easy steps to disable uBlock, Emirates Expects 2 Airbus A380 Deliveries In The Next 2 Months, KLM Announces Return To Nigeria In December, JetBlue Reveals Mint Business Cabin Refresh Ahead Of London Flight Launch, Wow: This Garden Has An Emirates A380 Made Of 500,000 Flowers, UK Signs Flight Agreement With The US As Brexit Transition End Looms. The cover is in addition to the existing travel insurance for cancellation, missed flight, multi-risk, and assistance cover. Facemasks are obligatory during boarding and throughout the flight, extra hygiene measures have been taken on board, and KLM aircraft are cleaned even more thoroughly. Get a KLM Refund, Don’t Let the Opportunity Fly Away. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. If your EMD voucher states ‘refundable’, it can be exchanged for money. I’m wondering if any of you have gotten it, and if so, how long it took to get. Besides taking care of refunds and chargebacks, we stack myriads of flight issues solved, such as canceled flights, problems with American Airlines, United Airlines, delayed flights, Delta Airlines, overbooked flights, airline passenger rights, and American Airlines Wi-Fi. If your ticket number starts with 074, check out this. Please contact your travel insurance company directly for more information. - You booked a flight with a departure before or on 31 March 2021 and you decided to postpone your trip. We’ll try our best to process your request as soon as possible. It could take up to 90 days for them to get back to you on your refund request, to process it, and to check if you qualify for it. Thanks for your understanding. We use ads to keep our content free. If they prefer, they can request a refundable credit voucher.”. Need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? They actually have a few lined up: The third refund request form seems like the simplest option, although it doesn’t beat DoNotPay’s fast and easy way of getting money back to customers. Journalist - With many years of publishing experience behind him, British ex-pat Graham has a thirst for travel that shines through in his work. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre. Request compensation Here is in which cases you can request compensation: Your KLM flight was cancelled or delayed for more than 3 hours; Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike; Read more and request compensation> If it was done before then, or if you cancelled the flight yourself, you can only opt for a voucher. It may take up to 14 days for us to process your request. Would this move by Air France-KLM encourage you to book flights? Air France-KLM announced yesterday that, due to the current uncertainty of travel, they are offering fully refundable vouchers to customers who need to change their plans for whatever reason. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. They state in their customer support section that they will try to complete the request in 60 days. Please contact them directly to request information on refund options. The cancellation of flights due to the coronavirus is considered an extraordinary circumstance, which exempts airlines from paying compensation. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre. However, we’re trying to complete your request within 60 days. I’m making extra costs because I am unable to fly, will KLM compensate this? Due to these travel restrictions KLM had to cancel large numbers of flights, resulting in a large number of refund requests. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. As soon as they process it, they will let you know via email. You can also use it to purchase extra options. When airline companies keep piling on various rules and regulations when it comes to what qualifies as a refund and how to get it, it may be too much to take. “In the context of the current health crisis and given the very gradual lifting of travel restrictions worldwide, Air France is introducing exceptional measures to assist and reassure its customers. - If your voucher request … Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Multiple variables are at play, such as who cancelled the flight. Being eligible for an extra options refund has to do with your ticket number. The future of Air France-KLM cannot be guaranteed despite the billions of euros in bailouts injected into the group by the French and Dutch governments. Sign up to our daily aviation news digest. If your request has been processed, your voucher details will also be shown in your profile. In the event that you canceled the flight, you will not be given the money, but you can get a travel voucher to be used for future flights. Do you need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre. Also, Air France is offering its passengers insurance that covers COVID-19-related risks. You may know it as part of the Air France-KLM group. The air on board is constantly refreshed with the aid of HEPA filters.For further information on hygiene measures, please check updates.klm.com or watch this video: https://youtu.be/frPO6b58kcU. What are extra options? Here’s what you need to do: You’re all set! However, we’re trying to complete your request within 7 days. In the event that you canceled the flight, you will not be given the money, but you can get a travel voucher to be used for future flights. Let us know ow in the comments. We use cookies to optimize the website, no personal information is stored. What now. Air France is slightly more optimistic, saying that it is currently operating flights to almost 170 destinations, including its entire network in France and its territories. Check the most asked questions about this topic. You can exchange your voucher for cash if you haven’t used it for 12 months. For any remaining credit you will receive a new EMD voucher. You can claim a refund for extra option costs, like better seats, extra luggage, or an upgrade to Business Class. Need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? We have helped over 300,000 people with their problems. When you request a travel voucher or cash refund, we’ll help you as soon as possible. A travel voucher has many perks, such as buying a new flight ticket or some extra options, even getting a bonus discount. Request a travel voucher. KLM offers refunds, as well as compensations. If customers wish to cancel their trip, their ticket can now be changed at no extra cost and without proof, on the date and to the destination of their choice. When airline companies keep piling on various rules and regulations when it comes to what qualifies as a refund and how to get it, it may be too much to take. Refunds and travel vouchers. Be in the know. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. Travelers can buy the insurance at the time of their ticket purchase. A voucher may not be such a bad option, since KLM often offers 15% bonuses if you use it to pay for a flight ticket. They have the choice of using the voucher to buy a new ticket or to request a refund. KLM’s executive vice president of customer experience, Boet Kreiken, said, “We’ve noticed that a lot of people want to travel, but are hesitant to book because of uncertainty and constantly changing travel warnings. DoNotPay also deals with airline flight compensation. When you’re sick of filling out forms on KLM’s website, you can add a personal touch by contacting them directly and getting the help you need. You can exchange your EMD voucher on KLM.com: You cannot use your EMD-voucher to pay for KLM Package deals or taxes on Award tickets. We expect that greater certainty and flexibility will reassure customers, prompting them to book and fly with KLM once more.”. Check the most asked questions about this topic. Previously published in Yachting Monthly as well as other travel publications, Graham is fast becoming a key member of the Simple Flying team. Based in Lanzarote, Spain. Where can I find the status of my travel voucher request? READ MORE. Make sure to also check your spam folder. If the currency of the EMD is other than the currency in which the price of a ticket is published, the rate of exchange will be the bankers selling rate of KLM’s local bank. Currently selected country: Netherlands, Currently selected language: Nederlands. KLM also said that the refundable voucher is offered to travelers free of charge, and for any reason. When you request a travel voucher or cash refund, we’ll help you as soon as possible. Unfortunately, you are not entitled to compensation based on the EU Regulation 261/2004. You're entitled to a refundable travel voucher if: - Your flight has been cancelled by the airline. You can request a voucher if the airline cancelled your flight, or if you bought a ticket with a departure date before or on 31 March 2021, and you decided to postpone your trip. When you’re sick of filling out forms on KLM’s website, you can add a personal touch by contacting them directly and getting the help you need. No worries, if your flight was cancelled by the airline you can request a cash refund even if you already received a travel voucher. Sit back and relax while we do the work.
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